Category Archives: Customer Service

Equine SOS

The phone rings. We have just finished laughing about the squirrel outside our window that we have named “Nutty,” guarding his tree from fellow wildlife. We answer. On the other end of the receiver is a teary voice, indicating that … Continue reading

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Can You Hear What the Client is Saying?

Every year the Customer Service Representatives (CSR) from all of our practices get together for a CSR training day. We discuss topics like emergency situations, how to handle different types of calls, how to respond to certain questions and how to provide the best service we can. Continue reading

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Routine Services – Bundled in a Convenient Package

Everyone has a busy life, and smart businesses are using different methods, to offer convenience to their clients, so it is easier to deal with the business.  One of these methods is to provide packaged services. It is present in … Continue reading

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Thank you for calling McKee-Pownall Equine Services

Thank you for calling McKee-Pownall Equine Services – or in this case, checking out our website!  My name is Laura.  You may have spoken with me on the phone or corresponded with me via email.  I am a part of … Continue reading

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